We use a measurement scale for survey results called the Westrum Continuum (WC), named after Dr. Ron Westrum, on whose research our work is based, Dr. Westrum’s methodology has been adopted in Transportation Safety Management Systems throughout the world, as well as being the foundation for the National Health Service in the UK.

Once the client receives its WC score and understands its significance, management can decide whether they would like to improve their score. SADIA can help structure the improvement process.